Nápreva.com
RETURN REPLACEMENT AND REFUND POLICY

We are committed to delivering quality products and superior customer service. If you have any questions about our Replacement and Refund policy, please contact info@napreva.com and we will do our best to address your needs.

I. ALL SALES ARE FINAL

Because all Nápreva products are formulated to be consumed by people or animals, we do not accept returns or exchanges since we cannot restock and resell those products.

However, if for any reason you are dissatisfied with your purchase, we do offer refunds and we offer replacements for damaged products.

II. MONEY-BACK-GUARANTEE

If for any reason you are dissatisfied with your purchase, we offer a full money-back guarantee in which we will refund your purchase and shipping charges under the following conditions:

1.    Refunds must be requested within 30 days from the date on which you received your order.

2.    Refund requests must be sent to info@napreva.com and contain the following information:
       a. The email address used to place the order
       b. If multiple products were ordered, the products for which you are requesting                  the refund
       c. Brief explanation for requesting the refund, such as:
           • Didn’t work
           • Didn’t like the flavor
           • Damaged

Refunds are generally processed within 3 business days and will appear in your account within 5 business days, although transaction processing times can vary according to your bank’s transaction processing lead times.

If your refund request is processed 30 days or more from the date on which you PLACED the order, we may need to contact you for payment information since we do not retain that information for more than 30 days for security reasons unless you are a subscriber.

We do not require photographs or the return of unused product.

III. REPLACEMENTS

Damage or malicious handling

Shipments can occasionally be damaged in transit.  If your product is damaged, leaking or appears to have been tampered with, please contact info@napreva.com

We may request photographs so we can file a claim or report with the carrier for your order.  

Your replacement product will typically be shipped within 3 business days from the time we receive your request.

No substitutions or changes can be made for replacements.

Incorrect order

You receive an incorrect product(s) in your order, please contact info@napreva.com

We apologize for the inconvenience, but we do request photographs of the products you received so we can correct fulfillment processes or software.

Your replacement order will typically be shipped within 3 business days from the time we receive your request.

You do not need to return any product mistakenly sent to you.